The AI Multilingual Virtual Agent Suite for Universities
Answer admissions, fee, and program queries 24/7 across phone calls, email, WhatsApp, SMS, and web chat — grounded in one shared knowledge base, fluent in Urdu, English, and Roman Urdu.
Inbound calls answered in Urdu & English via Retell AI — routed to the same knowledge base.
Reads the admissions inbox, drafts grounded replies for staff approval or sends automatically.
Twilio WhatsApp integration with bilingual replies, escalation, and proactive notifications.
Two-way SMS for students without smartphones — Roman Urdu supported out of the box.
Embeddable widget with lead capture, source citations, and live-agent handoff.
Every channel answers from the same PostgreSQL knowledge base — an answer on the phone matches the answer on WhatsApp. Swappable LLM providers (Anthropic Claude, OpenAI) with a keyless demo mode.